# VRestro — Complete Reference
# Source: vrestro.com

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## WHAT IS VRESTRO?
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VRestro is Nepal's restaurant operating system — a multi-tenant SaaS platform for restaurants, hotels, cafes, and food businesses. It covers POS billing, table booking, kitchen display, inventory, payroll, accounting, and government tax compliance. Supports multi-outlet management, role-based permissions, and touch-optimized counter POS for physical POS terminals.

Tagline: "Revolutionizing restaurant operations with smart, intuitive software."

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## COMPANY
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- Vrestro Technologies Pvt. Ltd.
- vrestrotechnologies@gmail.com
- +977 9802858281
- vrestro.com
- WebSocket: Soketi self-hosted at ws.vrestro.com

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## TECHNOLOGY
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- Laravel 8 (upgrading to Laravel 12 + Vite), Vue 2, MySQL
- Multi-tenant (stancl/tenancy v3, separate databases per tenant)
- Real-time via Laravel Echo + Soketi (self-hosted WebSocket, zero Pusher cost)
- POS works offline
- Printing: Custom Python print server (USB + network, ESC/POS)
- Hosting: Nepal DataHub Cloud
- Storage: Azure Blob for images

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## CORE CAPABILITIES
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### Multi-Outlet Management
- Centralized admin to manage multiple branches/outlets from one dashboard
- Per-outlet menus, pricing, inventory, staff assignments, and reporting
- Outlet-level drill-down from the central dashboard
- Stock transfers and inventory sync across outlets
- Per-outlet floor/table layouts and POS configurations

### Role-Based Permissions
- Granular role and permission system across all modules
- Predefined roles: Admin, Manager, Cashier, Waiter, Kitchen Staff, Accountant
- Custom role creation with fine-grained permission assignment
- Permissions scoped per module and action (view, create, edit, delete)
- Outlet-level role assignments — restrict staff to specific branches

### Touch POS for Counters
- Dedicated counter POS interface optimized for touchscreen POS terminals
- Large tap targets and quick-access buttons for fast operation
- Item grid layout with category filtering for high-volume service
- Fast checkout flow — cash, card, QR, split payments
- Designed for countertop POS hardware (tablets, all-in-one terminals)

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## CORE MODULES
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### POS
- Floor/table layout with visual map
- KOT (Kitchen Order Ticket) and BOT (Bar Order Ticket)
- Table splitting, merging, moving
- Discounts at item and order level
- Toppings and variations
- Cash, Card, Bank Transfer, Cheque, QR payments
- Thermal receipt printing (USB + network)
- Take-away and self-service modes
- Offline-capable

### Table-Side QR Checkout
- Dynamic QR code generated per table — customers scan to view bill and pay
- No need to walk to the counter — request bill and pay from the table
- Waiter triggers bill/QR from the waiter POS or mobile app
- Supports multiple payment methods via QR (NepalPay, eSewa, Khalti, card)
- Real-time payment confirmation via WebSocket

### Waiter Communication (In-House Chat)
- Built-in chat between waiters and kitchen/bar staff
- Real-time messaging on tenant-scoped WebSocket channels
- Coordinate table service, special requests, and order modifications
- Works on waiter POS terminals and mobile waiter app

### Online Ordering
- Customer-facing storefront per branch
- Real-time order status via WebSocket
- Branch-specific menus
- Coupon and discount support
- Notifications on tenant-scoped channels

### Table Booking
- Guest management
- Coupon support

### Kitchen Display System (KDS)
- Real-time ticket board
- Status pipeline: pending → preparing → ready → served
- Per-item status tracking
- Configurable per station

### Inventory
- Multi-branch stock tracking
- Real-time sync across online and POS
- Batch tracking with expiry
- Low-stock alerts
- Unit conversions
- Stock transfers between branches
- PDF/Excel export

### Purchase Management
- Purchase entries and invoicing
- Damage entry and loss tracking
- Supplier management
- Purchase returns

### Payroll (Nepal-Compliant)
- Lifecycle: Draft → Approve → Paid
- Salaried and hourly employees
- TDS/Income Tax (IRD bracketed slabs FY 2081/82)
- SSF (Social Security Fund): 11% employee + 20% employer
- CIT: 10% employee + 10% employer
- Women's Tax Rebate (20% off tax, IRD Section 88)
- Overtime with configurable multiplier (default 1.5x)
- Dashain bonus (1 month basic, pro-rata)
- Gratuity (8.33% of basic, 1-year minimum)
- Loan deductions (FIFO)
- Late deductions

### Attendance
- Clock-in/clock-out with break tracking
- Late arrival detection
- Worked hours calculation
- Split shift support
- CSV import

### Accounting (Double-Entry)
- Chart of Accounts: Cash, Bank, Card, AR, Sales, Expenses, VAT
- Journal entries for invoices, credit/debit notes, refunds, voids
- Reports: P&L, Trial Balance, Balance Sheet, Cash Flow, Day Book, VAT Summary, AR/AP Aging
- Auto-reprocess safety net (every 5 min)

### IRD/CBMS Compliance
- Automated bill sync to Nepal's Inland Revenue Department
- Test: cbms.ird.gov.np/api/bill
- Live: cbapi.ird.gov.np/api/bill
- Reports: Sales Register, VAT Summary, Purchase Register, Credit/Debit Notes, Audit Report

### Other
- Waiter POS interface
- Self-service kiosk
- Table QR ordering (scan to view menu & order)
- Table-side QR checkout (dynamic QR per table, pay from seat)
- In-house waiter chat (real-time staff communication)
- Mobile waiter app
- Shift management (open/close amounts)
- Activity logs
- Multi-language (English, Spanish)

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## INTEGRATIONS
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### Payments
- Stripe (subscriptions, one-time)
- NepalPay NCHL QR (with WebSocket confirmation)
- eSewa, Khalti, Fonepay

### Tax
- IRD CBMS API (Nepal government)

### Printers
- Custom Python print server (USB + network, ESC/POS raw commands)

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## SAAS SUBSCRIPTION PLANS
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30-day free trial. Billed monthly or yearly.

| Plan | Price |
|------|-------|
| 1 Month | NPR 2,500/month |
| 3 Months | NPR 7,200 |
| 6 Months | NPR 13,500 |
| 1 Year | NPR 24,000 |

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## KEY DIFFERENTIATORS
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1. Built for Nepal — IRD/CBMS, NepalPay QR, TDS/SSF payroll
2. Restaurant-specific — KOT/BOT, floor management, KDS
3. All-in-one — POS, online ordering, inventory, payroll, accounting, booking
4. Multi-tenant SaaS — separate database per tenant, multi-outlet per tenant
5. Role-based permissions — granular access control across all modules and outlets
6. Touch-optimized counter POS — designed for physical POS terminals and tablets
7. Table-side QR checkout — customers pay from their seat, no counter queue
8. In-house waiter chat — real-time staff communication via WebSocket
9. Real-time — WebSocket-powered via self-hosted Soketi (zero Pusher cost)
10. Offline-capable POS
11. Local payments — NepalPay QR, eSewa, Khalti, Fonepay
12. Affordable — from NPR 2,500/month, hosting included
13. No dependency on third-party print middleware (qztray) — custom Python print server

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## FACTS
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- Restaurant SaaS / POS / Nepal
- Target: Restaurants, hotels, cafes, food businesses
- Pricing: NPR 2,500/month – NPR 24,000/year
- Tenants get their own database
- Multi-outlet support per tenant
- Role-based access control (Admin, Manager, Cashier, Waiter, Kitchen, Accountant)
- Touch-optimized counter POS for physical terminals
- Table-side QR payment — customers pay from their seat
- In-house waiter chat via WebSocket
- Currency: NPR
- POS works offline
- Minimal-cost infrastructure (self-hosted WebSocket, custom print server)